Account Manager - (German speaking) - Hybrid - HR03

Concentrix Spain Business Process Outsourcing S.L.U.; Valencia; Hybrid; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Private medical insurance

Food card

Hybrid work

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. in Valencia is seeking an Account Manager (German speaking) for a hybrid role. You will manage B2B sales, process orders, and provide product information while delivering strong customer service.

The role emphasizes achieving sales targets and leveraging non-scripted probing to identify needs. You'll be part of a global tech and services leader, with on-site presence in Valencia and opportunities for career growth, training, and ongoing

Qualifications

• Strong written and verbal communication skills.
• Ability to multitask and adapt to changes quickly.
• Basic computer navigation and PC knowledge.
• Ability to work as part of a team and independently.

Responsibilities

• Achieve sales targets and maximize opportunities on every call.
• Use probing to identify customer needs and offer suitable products.
• Maintain knowledge of products, pricing, promotions, and procedures.
• Ensure calls meet KPIs and contractual sales goals.
• Greet customers professionally and build rapport.
• Listen to customer needs and provide effective resolutions.

Skills

Communication

Multitasking

Basic computer skills

Team player

Adaptability

Education

High school diploma

Job description

Job Title

Account Manager - (German speaking) - Hybrid - HR03

Description

The Advisor II, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.

Experience the power of a game-changing career. Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

As an Account Manager on site in Valencia you will be part of our team of game-changers who are powering the brands of the future.

Career growth and personal development; This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

• Achieving specific sales targets and maximizing sale opportunities on each and every call
• Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Your qualifications

High school diploma with six months of sales experience preferred

• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Basic computer navigation skills and PC Knowledge
• Ability to work as a team member, as well as independently
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you

• Have a proficient or bilingual level of German
• Have a solid Sales Background (outbound environment)
• Are achievement and goal oriented and motivated and self-starter
• Have strong communication and good computer skills
• Have pipeline management and forecasting experience
• It would be a plus if you have Previous experience working with channel

What’s in it for you

• Full time 39 hours/week permanent contract: Monday to Friday from 09:00 - 18:00
• Salary 23.500 euros gross/year + up to 6.000 euros gross/year in bonus + 1.100 euros food card, private medical insurance
• Great office location in Valencia hybrid
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Equal Opportunity Employer

We are an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location and Time Type

R1740245 Location: ESP Valencia - Av. d'Aragó, 30 Language Requirements: English, German (Required) Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.