Sales Manager (German Speaking) - Onsite - HS03

CNX Resources; Sant Boi de Llobregat; Presencial; EUR 27.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Ticket Restaurant Card

Full paid training

Career development program

Descripción de la vacante

Concentrix is hiring a Sales Manager (German Speaking) onsite in Valencia to lead a small sales team and manage leads across the hub. You will coach agents, monitor performance, and report results to ensure service levels and financial targets are met.

Ideal candidates are bilingual in German and English with strong IT knowledge, customer care experience, and ability to manage change within a fast-paced environment. Full-time with a fixed schedule and competitive benefits.

Formación

• German and advanced English required.
• IT knowledge and familiarity with Windows/MS Office.
• Strong customer care experience and sales exposure.

Responsabilidades

• Be responsible for all sales leads in the Valencia hub.
• Manage a small team of sales agents.
• Monitor and report team performance and provide feedback.
• Lead weekly feedback to motivate and improve daily work.
• Organise shifts and ensure smooth operation of the Valencia site.
• Support in critical problems and handle escalations within SLA.

Conocimientos

German

English

Herramientas

Windows

MS Office

Internet configuration

Descripción del empleo

Job Description

Job Title: Sales Manager (German Speaking) - Onsite - HS03

Location: ESP Valencia - Av. d'Aragó, 30

Time Type: Full time

Job Description: The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

What you will do in this role: In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As an Sales Manager on our team, you will:

Management 30%

• Be responsible for all sales leads in our Valencia hub
• Manage directly small team of sales agents
• Monitor and report team performance (correct call treatment, case treatment…)
• Give agents feedback on their individual performance preferably on a weekly base to improve and motivate their daily work
• Motivate as a team leader and site leader controlling turnover and retaining potential and motivated team members
• Organize weekly meetings to give feedback on team performance, inform on new procedures, upcoming changes
• Keep track of each agent’s training and training needs to improve technical and phone communication’s skills
• Participate in the recruitment process close to HR Department giving an update from the needs and interviewing as a second interview the candidates who passed the HR interview
• Manage all disciplinary issues effectively (with oral warning and requesting HR with written ones)
• Ask management to hire new agent(s) either to substitute or to complete the team using concrete metrics

Organisation 20%

• Organise and optimise shifts
• Changing agents’ settings in Symposium.
• Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.
• Offer support in critical problems (case escalations, emergencies, customer complaints).
• Take care of logistic problems (office supplies, general working conditions).

Incident Management 25%

• Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.
• Maintain l knowledge and expertise associated with applications specific to individual customers.
• Ensure contractual SLA is maintained.

Customer Contact 10%

• Prepare Service Level Reviews and attend Service Level Review meetings.
• Maintain contact with the customer regarding cases, new procedures, applications, tools

Reporting 15%

• Collect metrics, analyse these and report to customer / management / quality team.
• Provide other reports to management, as needed.

Knowledge & Key Skills require

Education/Knowledge

• Bilingual or proficient in German and advance level of English
• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
• Business knowledge and commercial awareness

Previous experience

• IT knowledge
• High customer care knowledge
• Previous track track record outbound sales
• Previous experience managing sales pipelines

Personal abilities

• Strong communication skills
• Ability to implement and manage change
• Follow the security rules of the company

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• - Full time 39 hours/week permanent contract: Monday to Friday from 09:00 to 18:00
• - Compensation: base salary of 30.000 euros gross/year + up to 4.000 euros gross/year in bonus + Medical Insurance + Ticket Restaurant Card
• - Great office location in Valencia
• - Full paid training about the company and the project you will be working on
• - Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you, and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice".

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Valencia - Av. d'Aragó, 30

Language Requirements: English (Required)

Time Type: Full time