Customer Service Sales Representative (Dutch-Speaking) Hybrid HS03

Concentrix Spain Business Process Outsourcing S.L.U.; Valencia; Hybrid; EUR 21,000 - 24,000; Full time

Benefits offered by this job

Great office location in Valencia

Referral bonus

Full paid training

Career development program

Job summary

Concentrix CVG Corporation in Valencia is seeking a Customer Service Sales Representative (Dutch-speaking) for a hybrid role. You will handle post-sales inquiries via calls, emails, and chat while driving cross-sell opportunities.

The position requires strong Dutch and English, plus at least 1 year of relevant experience and IT/product interest. The role offers a full-time, 39-hour week with base pay and performance bonuses, plus a comprehensive training program and career development

Qualifications

• Bilingual in Dutch and fluent in English.
• Minimum 1 year relevant experience.
• Strong communication and sales skills.
• Knowledge of sales techniques (upsell/cross-sell).
• Customer-driven with target orientation.
• IT knowledge and interest in IT products.
• Good listening and qualification skills.
• Exceptional customer care.

Responsibilities

• Handle inbound calls, emails, chat, and tasks.
• Respond quickly to customer inquiries.
• Make outbound calls when needed to resolve issues.
• Create quotes and pursue cross-/upsell opportunities.
• Maintain knowledge of store portfolio and post-sales processes.
• Manage post-sale tasks like cancellations, claims, orders, refunds.
• Use CRM and Order Status Suite with high-quality service.

Skills

Dutch fluency

English fluency

Customer service

Sales skills

IT knowledge

Communication skills

Problem solving

Listening skills

Tools

CRM software

Job description

Job Title: Customer Service Sales Representative (Dutch-Speaking) Hybrid HS03

Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Sales Representative in Valencia (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

• Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
• Fast and effective reply to inbound queries
• Make outbound calls when necessary to solve issues with customers and different internal business units
• Create quote and follow up with cross selling / up selling and a proactive and service attitude
• Ensuring personal knowledge of the Store portfolio and Post sales process´s are maintained
• Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

Your qualifications

• Are bilingual or proficient in Dutch and fluent in English
• Have minimum of 1 year relevant experience
• Have strong communication skills
• Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
• Are customer driven and motivation to work in sales
• Are achievement and target oriented
• Have IT knowledge and technical understanding
• Have strong personal interest & curiosity in IT products and applications
• Have Real capability to listen to customers
• Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
• Have Exceptional customer facing and customer care skills

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

In this role, we offer benefits that help support your unique lifestyle:

• Full time 39 hours/week contract: Monday to Friday 09-18h
• Salary 20,000€ gross/year base (12 payments) + 2.000 EUR gross year in bonus according to performance
• Great office location in Valencia (hybrid work model)
• Friends hunting (referral) bonus
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Location: ESP Valencia - Av. d'Aragó, 30

Language Requirements: Dutch (Required), English, French

Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.