Resident Services & Administration Specialist

Greystar Worldwide, LLC; Comunidad de Madrid; On-site; EUR 30,000 - 38,000; Full time

Job summary

Greystar Worldwide, LLC is seeking a motivated on-site Property Services Associate in Madrid to support day-to-day property management, tenancy administration, and community operations. You will contribute to a memorable resident experience and help manage marketing, maintenance coordination, and front-of-house services.

The role emphasizes customer service excellence, teamwork, and adaptability across a fast-paced residential community with on-site responsibilities and occasional on-call

Qualifications

• Good level of general education.
• Proficient in Microsoft Office including Word, Excel and Outlook; experience with databases or booking systems (training provided).
• Knowledge of UK Health and Safety requirements and legislation.

Responsibilities

• Deliver excellent resident living experiences as part of a team.
• Provide full front-of-house customer service and respond to inquiries and complaints per procedures.
• Support events, marketing activities, and community engagements.
• Manage tenancy administration, notices, and databases updates.
• Assist with rent collection support and tenancy extensions where applicable.

Skills

Customer service

English fluency

Team player

Autonomous

Organizational skills

Numerical skills

Adaptability

Communication

Education

General education

Tools

Microsoft Office

Excel

Outlook

Booking systems

Job description

Greystar Worldwide, LLC is seeking a motivated on-site Property Services Associate in Madrid to support day-to-day property management, tenancy administration, and community operations. You will contribute to a memorable resident experience and help manage marketing, maintenance coordination, and front-of-house services.

The role emphasizes customer service excellence, teamwork, and adaptability across a fast-paced residential community with on-site responsibilities and occasional on-call