Resident Services & Admin Coordinator

Greystar; Madrid; On-site; EUR 30,000 - 46,000; Full time

Job summary

Greystar is seeking a property management professional in Madrid to support day-to-day operations, tenancy administration, and resident services. You will collaborate with a team to deliver an exceptional resident experience, assist with marketing, leasing activities, and coordinate safety/compliance tasks while maintaining strong relationships with tenants and university clients.

The role emphasizes excellent customer service, organization, and the ability to manage multiple tasks in a dynamic

Qualifications

• Excellent customer service skills and strong communication abilities.
• Fluent English verbal and written communication.
• Strong organizational and multitasking capabilities.
• Ability to build relationships and influence stakeholders.
• Knowledge of safety regulations and compliance practices.

Responsibilities

• Deliver all aspects of customer service in a front-of-house setting.
• Support events and activities within the Community.
• Chase rent arrears and promote tenancy extensions and revenue streams.
• Assist with viewings, enquiries, and sales/leasing activities.
• Perform Health and Safety compliance tasks per policy.
• Log maintenance requests and update databases.
• Prepare notices and coordinate move-in/out processes.

Skills

Fluent English

Customer service

Organization

Team player

Problem solving

Education

General education

Tools

Microsoft Office

Job description

Greystar is seeking a property management professional in Madrid to support day-to-day operations, tenancy administration, and resident services. You will collaborate with a team to deliver an exceptional resident experience, assist with marketing, leasing activities, and coordinate safety/compliance tasks while maintaining strong relationships with tenants and university clients.

The role emphasizes excellent customer service, organization, and the ability to manage multiple tasks in a dynamic