Resident Experience & Administrative Coordinator

Greystar; Sant Cugat del Vallès; On-site; EUR 28,000 - 40,000; Full time

Job summary

Greystar is seeking a proactive property management professional to oversee day-to-day operations of a residential community in Sant Cugat del Vallès. You will support marketing, maintenance, tenancy administration, and deliver an outstanding resident experience to achieve occupancy and retention goals.

You will work as part of a team, handle front-of-house service, respond to resident queries, assist with rent collection, and coordinate safety/compliance activities while building strong

Qualifications

• Excellent customer service skills and experience in a customer-facing service delivery role.
• Strong relationship-building and influencing skills.
• Fluent English verbal and written communication skills.
• Excellent organization skills with the ability to multi-task and prioritize.
• Numerical skills necessary for rent, payments, and data entry.

Responsibilities

• Deliver all aspects of customer service for residents and guests.
• Support marketing, building maintenance and tenancy administration to promote occupancy and retention.
• Respond to resident queries and complaints per the complaints procedure.
• Coordinate events and activities within the Community and liaise with university clients.
• Assist with rent collection, arrears follow-up and tenancy extensions where appropriate.
• Complete health and safety compliance activities and on-call roster duties as required.

Skills

Customer service

Tenant relations

Autonomy

English fluency

Organization

Numerical skills

Team player

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Greystar is seeking a proactive property management professional to oversee day-to-day operations of a residential community in Sant Cugat del Vallès. You will support marketing, maintenance, tenancy administration, and deliver an outstanding resident experience to achieve occupancy and retention goals.

You will work as part of a team, handle front-of-house service, respond to resident queries, assist with rent collection, and coordinate safety/compliance activities while building strong