Global Reservations & Guest Services Specialist

Homeclub; Madrid; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Free drinks

After-work events

Internal growth opportunities

Discounts at partner stores

Exclusive discounts on properties

Job summary

A property management company is seeking a Reservations & Guest Services Agent in Madrid. The role involves assisting customers throughout the booking process and providing outstanding service during their stay. Candidates should have 2–3 years of relevant experience, availability on weekends, and fluency in Spanish and English. The position offers a dynamic international environment and various perks, including internal growth opportunities and discounts on properties.

Qualifications

• 2–3 years of experience in front desk, reservations, or customer service roles.
• Availability to work during weekends.
• Proven ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Assist customers from inquiries to bookings.
• Provide support to tenants during their stay.
• Manage requests and resolve incidents promptly.

Skills

Customer service

Multitasking

Communication

Attention to detail

Fluent in Spanish and English

Job description

A property management company is seeking a Reservations & Guest Services Agent in Madrid. The role involves assisting customers throughout the booking process and providing outstanding service during their stay. Candidates should have 2–3 years of relevant experience, availability on weekends, and fluency in Spanish and English. The position offers a dynamic international environment and various perks, including internal growth opportunities and discounts on properties.