Reservations Agent – Italian Speaker (Madrid) – Full-Time

Minor Hotels; Madrid; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Staff rates for Minor hotels

Stay credits

40 hour work week

Mobility opportunities

Job summary

Minor Hotels in Madrid is seeking a Booking Agent (M/F) to join our Reservations Department. You will ensure reservation accuracy across channels, guide guests with hotel information, and contribute to revenue through upselling.

We value Italian language skills, hospitality training, and a proactive, flexible attitude. The role is full-time and on-site in Madrid, with opportunities for professional growth and employee perks including health insurance and staff rates.

Qualifications

• Fluency in Italian is required.
• Training in Hospitality, Tourism or similar is preferred.
• Sales skills with reservation management or commercial experience are valued.
• Customer service experience is a plus.
• Willingness to work full-time on-site.

Responsibilities

• Handle reservation requests from inquiry to confirmation across all channels.
• Provide information about hotels, products and services offered.
• Upsell and cross-sell to increase revenue while delivering excellent service.

Skills

Italian

Sales skills

Hospitality knowledge

Flexibility

Face-to-face work

Education

Hospitality or Tourism training

Job description

Minor Hotels in Madrid is seeking a Booking Agent (M/F) to join our Reservations Department. You will ensure reservation accuracy across channels, guide guests with hotel information, and contribute to revenue through upselling.

We value Italian language skills, hospitality training, and a proactive, flexible attitude. The role is full-time and on-site in Madrid, with opportunities for professional growth and employee perks including health insurance and staff rates.