Reservations Agent Italian GGT Madrid 1

Minor Hotels Europe & Americas; Madrid; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Employee rates

Accommodation & F&B discounts

Job summary

Minor Hotels Madrid is seeking a Booking Agent (M/F) to join the Reservations Department. You will manage Italian-language bookings across direct and indirect channels, from initial inquiry to final confirmation, ensuring accuracy and great service.

The role requires full-time, on-site presence in Madrid, a hospitality background, and skills in upselling. You will contribute to revenue growth while delivering outstanding guest experiences.

Qualifications

• Italian language proficiency required.
• Experience in reservation management or sales is valued.
• Training in Hospitality or Tourism is preferred.

Responsibilities

• Handle reservations across channels from request to confirmation.
• Provide information about hotels, products and services.
• Upsell and cross-sell to increase revenue and exceed customer expectations.
• Deliver excellent service with face-to-face support in Madrid.

Skills

Italian language

Sales skills

Customer service experience

Flexibility

Education

Hospitality/Tourism training

Job description

Career Opportunities: Reservations Agent Italian GGT Madrid 1 (7925)

Requisition ID7925-Posted10/14/2026-Other-Spain

Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli.As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

Are you passionate about hospitality and the art of welcoming?

Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide.

At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success.

ROLE AND RESPONSIBILITIES:

As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service.

We are recruiting BOOKING AGENT (M/F) to our offices in Madrid

WE LOOK FOR CANDIDATES WITH

• Flexibility, Proactivity and liking to work by objectives;
• Schedule Flexibility;
• Training in Hospitality, Tourism or similar (preferential factor);
• Sales skills (experience in reservation management or in the commercial area will be valued);
• Experience in customer service (preferential factor);
• Knowledge of Italian is a must;
• Availability to carry out full-time face-to-face functions

WE OFFER:

• Integration in a dynamic team, focused on a service of excellence
• Remuneration compatible with the role
• Continuous Training Plan to enhance career development
• Access to the e-learning training platform
• Possibility of functional, national and/or international mobility
• Incentives and Benefits Plan
• 40 hour per week
• Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others;
• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants

Health and wellness:

• Health insurance

This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector.

We count on you!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.