Reservations Agent French CRO Madrid 1

Hospitaliti; Madrid; On-site; EUR 21,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Mobility opportunities

Training platform access

Incentives and benefits plan

Job summary

Minor Hotels in Madrid is seeking a Booking Agent (M/F) to join the Central Reservation Office. You will handle reservation requests across direct and indirect channels, provide hotel information, and actively up-sell to increase revenue while delivering excellent service.

Candidates should show flexibility, strong communication, and face-to-face availability. Training in hospitality and sales experience are valued; knowledge of French is essential for this role.

Qualifications

• Training in Hospitality, Tourism or similar (preferential factor).
• Sales skills (experience in reservation management or in the commercial area will be valued).
• Experience in customer service (preferential factor).
• Knowledge of French is a must.

Responsibilities

• Process reservation requests across multiple channels from request to confirmation.
• Provide information about hotels, products and services offered.
• Upsell and cross-sell to increase revenue and exceed customer expectations.

Skills

Communication skills

French language

Sales skills

Customer service experience

Hospitality training

Office software

Flexibility

Face-to-face work

Time management

Education

Hospitality or Tourism training

Tools

Microsoft Office

Internet

Database

Job description

Minor Hotels - Southern Europe is hiring through Hosco in Madrid.Are you passionate about hospitality and the art of welcoming?Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide.At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success.

ROLE AND RESPONSIBILITIES:

As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service.We are recruiting BOOKING AGENT (M/F) to our offices in Madrid

WE LOOK FOR CANDIDATES WITH:

• Flexibility, Proactivity and liking to work by objectives;
• Excellent communication skills;
• Schedule Flexibility;
• Training in Hospitality, Tourism or similar (preferential factor);
• Sales skills (experience in reservation management or in the commercial area will be valued);
• Experience in customer service (preferential factor);
• Knowledge of French is a must;
• Availability to carry out full-time face-to-face functions
• Computer knowledge: Microsoft Office, Internet, Database, etc.

WE OFFER:

• Integration in a dynamic team, focused on a service of excellence
• Remuneration compatible with the role
• Continuous Training Plan to enhance career development
• Access to the e-learning training platform
• Possibility of functional, national and/or international mobility
• Incentives and Benefits Plan
• 40, 30 hours per week

Leisure:

Special rates for employees, family and friends in the several services of the Minor, National and International Group.

Accommodation . F&B, among others;

• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants

Health and wellness:

• Health insurance

This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector.We count on you!Experience in the hospitality industry is preferred.Please see the full vacancy for the benefits offered by Minor Hotels - Southern Europe.