Reservations Agent Italian CRO Madrid

Minor Hotels Europe and Americas; Madrid; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Employee rates

Training & development

Job summary

Minor Hotels in Madrid is hiring a Booking Agent to join the Central Reservation Office. You will manage reservations across channels from inquiry to confirmation, provide hotel information, and drive upselling to boost revenue. This is a full-time on-site role in Madrid, requiring Italian language proficiency and customer-service experience.

You will work in a dynamic team with continuous training and career development opportunities, plus employee rates across Minor Hotels properties.

Qualifications

• Training in Hospitality, Tourism or similar (preferential factor).
• Sales skills (experience in reservation management or in the commercial area will be valued).
• Experience in customer service (preferential factor).
• Knowledge of Italian is a must.
• Availability to carry out full-time face-to-face functions
• Flexibility and proactivity; ability to work by objectives

Responsibilities

• Ensure reservation service across channels from request to confirmation.
• Provide information about hotels, products and services.
• Upsell and cross-sell to increase revenue and exceed expectations.
• Work in Madrid central reservation office; full-time face-to-face.
• Participate in mobility opportunities; training and career development

Skills

Sales skills

Italian language

Customer service

Hospitality training

Face-to-face work

Proactive mindset

Flexibility

Team player

Education

Hospitality/ Tourism training

Job description

Are you passionate about hospitality and the art of welcoming?

Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide.

At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success.

ROLE AND RESPONSIBILITIES:

As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service.

We are recruiting BOOKING AGENT (M/F) to our offices in Madrid

This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector.

We count on you!

• - Flexibility, Proactivity and liking to work by objectives;
• - Schedule Flexibility;
• - Training in Hospitality, Tourism or similar (preferential factor);
• - Sales skills (experience in reservation management or in the commercial area will be valued);
• - Experience in customer service (preferential factor);
• - Knowledge of Italian is a must;
• - Availability to carry out full-time face-to-face functions
• - Integration in a dynamic team, focused on a service of excellence
• - Remuneration compatible with the role
• - Continuous Training Plan to enhance career development
• - Access to the e-learning training platform
• - Possibility of functional, national and/or international mobility
• - Incentives and Benefits Plan
• - 40 hour per week
• - Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others;
• - Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants