French Reservations Agent in Madrid - Upsell & Guest Care

Minor Hotels; Madrid; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Employee rates

Mobility opportunities

Training plan

Accommodation & F&B discounts

Job summary

Minor Hotels in Madrid is seeking a Reservations Agent (French) to join our Central Reservation Office. You will handle bookings across direct and indirect channels, confirming details and advising guests on hotels and services.

This is a full-time, on-site role with opportunities for mobility within the Minor Hotels network. The ideal candidate has French language proficiency, sales-orientated experience, and a customer-service mindset.

Qualifications

• French language is a must.
• Full-time, face-to-face functions in Madrid.
• Experience in reservation management or sales is valued.

Responsibilities

• Process reservations from request to confirmation across channels.
• Provide information about hotels, products and services offered.
• Upsell and cross-sell to increase revenue while delivering excellent service.

Skills

French language

Sales skills

Customer service

Flexibility

Proactivity

Schedule flexibility

Education

Hospitality/Tourism training

Job description

Minor Hotels in Madrid is seeking a Reservations Agent (French) to join our Central Reservation Office. You will handle bookings across direct and indirect channels, confirming details and advising guests on hotels and services.

This is a full-time, on-site role with opportunities for mobility within the Minor Hotels network. The ideal candidate has French language proficiency, sales-orientated experience, and a customer-service mindset.