Reservations Agent Italian GGT Madrid 1

Minor Hotels; Madrid; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Staff rates for Minor hotels

Stay credits

40 hour work week

Mobility opportunities

Job summary

Minor Hotels in Madrid is seeking a Booking Agent (M/F) to join our Reservations Department. You will ensure reservation accuracy across channels, guide guests with hotel information, and contribute to revenue through upselling.

We value Italian language skills, hospitality training, and a proactive, flexible attitude. The role is full-time and on-site in Madrid, with opportunities for professional growth and employee perks including health insurance and staff rates.

Qualifications

• Fluency in Italian is required.
• Training in Hospitality, Tourism or similar is preferred.
• Sales skills with reservation management or commercial experience are valued.
• Customer service experience is a plus.
• Willingness to work full-time on-site.

Responsibilities

• Handle reservation requests from inquiry to confirmation across all channels.
• Provide information about hotels, products and services offered.
• Upsell and cross-sell to increase revenue while delivering excellent service.

Skills

Italian

Sales skills

Hospitality knowledge

Flexibility

Face-to-face work

Education

Hospitality or Tourism training

Job description

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Reservations Agent Italian GGT Madrid 1

Date: Oct 14, 2026

Location: Madrid, ES Spain

Department: Other

Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli.As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

Are you passionate about hospitality and the art of welcoming?

Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide.

At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success.

ROLE AND RESPONSIBILITIES:

As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service.

We are recruiting BOOKING AGENT (M/F) to our offices in Madrid

WE LOOK FOR CANDIDATES WITH:

• - Flexibility, Proactivity and liking to work by objectives;


• - Schedule Flexibility;


• - Training in Hospitality, Tourism or similar (preferential factor);


• - Sales skills (experience in reservation management or in the commercial area will be valued);


• - Experience in customer service (preferential factor);


• - Knowledge of Italian is a must;


• - Availability to carry out full-time face-to-face functions

WE OFFER:

• - Integration in a dynamic team, focused on a service of excellence


• - Remuneration compatible with the role


• - Continuous Training Plan to enhance career development


• - Access to the e-learning training platform


• - Possibility of functional, national and/or international mobility


• - Incentives and Benefits Plan


• - 40 hour per week


• - Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others;


• - Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants

Health and wellness:

• - Health insurance

This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector.

We count on you!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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