Remote Technical Services Engineer — Robotic Surgery

TRM Labs; Santa Cruz de Tenerife; Remote; EUR 30,000 - 79,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in EMEA. You will explain complex tech concepts related to Hugo robotic systems and DS1 to healthcare professionals, SUS, and FSEs, delivering remote support with potential onsite follow-ups.

You will handle escalation, drive improvements, and maintain thorough documentation while coordinating with global teams to ensure patient care and service excellence.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with 4+ years of experience or advanced degree with 2+ years, or medical degree with tech skills.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in a large capital equipment environment.
• Strong organization, multitasking, and prioritization abilities.
• Experience with analyzing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for Hugo system and DS1 to HCP, SUS and FSE.
• Drive escalation process to resolve customer issues and arrange field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and own continuous improvement projects.
• Ensure documentation and system entries are complete promptly.
• Focus on remote support with occasional onsite training domestically and internationally.

Skills

Engineering degree background

Portuguese

English

Italian

Robotics experience

Problem solving

Software troubleshooting

Education

Bachelor's or Master's in Biomedical/Electrical/Mechanical Engineering

Medical degree with technical skills

Tools

Hugo Robotic System

DS1 AI platform

Job description

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in EMEA. You will explain complex tech concepts related to Hugo robotic systems and DS1 to healthcare professionals, SUS, and FSEs, delivering remote support with potential onsite follow-ups.

You will handle escalation, drive improvements, and maintain thorough documentation while coordinating with global teams to ensure patient care and service excellence.