Remote Technical Services Specialist — Robotic Surgery

Beigene, Ltd.; Santander; A distancia; EUR 38.000 - 56.000; Jornada completa

Descripción de la vacante

Medtronic is seeking a remote Technical Service Specialist for Surgical Robotics to support the Hugo robotic system and the DS1 AI platform across health care professionals, start-up specialists, and field service engineers. Candidates should have an engineering degree with robotics experience and fluency in Portuguese, English, and Italian.

Role involves remote support with occasional domestic and international on-site training, strong problem-solving skills, and a focus on documentation

Formación

• Bachelor's or master's in biomedical/electrical/mechanical engineering (or medical degree with technical skills).
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in large capital equipment.
• Strong organizational skills and ability to multitask and prioritize.

Responsabilidades

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
• Drive escalation processes to resolve customer issues and initiate field service when needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Perform technical activities requiring judgment and ownership of improvement projects.

Conocimientos

Fluent Portuguese

Fluent English

Fluent Italian

Analytical skills

Problem solving

Educación

Engineering degree in biomedical/electrical/mechanical

Medical degree with technical skills

Descripción del empleo

Medtronic is seeking a remote Technical Service Specialist for Surgical Robotics to support the Hugo robotic system and the DS1 AI platform across health care professionals, start-up specialists, and field service engineers. Candidates should have an engineering degree with robotics experience and fluency in Portuguese, English, and Italian.

Role involves remote support with occasional domestic and international on-site training, strong problem-solving skills, and a focus on documentation