Remote Technical Services Manager – Robotic Surgery

Ethos; Ibiza; Remote; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Job summary

Medtronic is seeking a remote Technical Service Specialist for Surgical Robotics to support the Hugo system and DS1 AI platform across EMEA. The role requires strong technical skills and the ability to explain complex issues to HCPs, SUS, and FSEs.

We expect a biomedical/electrical/mechanical engineer with 4+ years of experience, fluent in Portuguese, English, and Italian, and a track record in robotics or motion control in a capital equipment environment.

Qualifications

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Engineering degree (biomedical/elect/…

Fluency in Portuguese

Fluency in English

Fluency in Italian

Robotics or motion control experience

Analytical problem solving

Education

Bachelor's or master's in Biomedical/Electrical/Mechanical engineering

Tools

DS1 AI platform

Hugo robotic system

Job description

Medtronic is seeking a remote Technical Service Specialist for Surgical Robotics to support the Hugo system and DS1 AI platform across EMEA. The role requires strong technical skills and the ability to explain complex issues to HCPs, SUS, and FSEs.

We expect a biomedical/electrical/mechanical engineer with 4+ years of experience, fluent in Portuguese, English, and Italian, and a track record in robotics or motion control in a capital equipment environment.