Remote Technical Services Lead – Surgical Robotics

Thyme; Granada; Remote; EUR 38,000 - 56,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 platform across EMEA. The role requires strong technical communication and the ability to explain complex issues to HCPs, SUS, and FSEs.

You will work closely with a multidisciplinary team, handling escalations, documentation, and remote diagnostics, with occasional international travel for on-site activities.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with relevant experience.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control in a large capital equipment environment.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to health care professionals and field engineers.
• Drive escalation process to resolve customer issues and initiate field service when needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Perform technical activities with significant judgment and own continuous improvement projects.
• Ensure all documentation/system entries are complete and up to date.
• Primary focus on remote support with occasional on-site training domestically and internationally.

Skills

Remote support

Technical troubleshooting

Cross-cultural communication

Education

Biomedical engineering

Electrical engineering

Mechanical engineering

Tools

Hugo Robotic System

DS1 platform

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 platform across EMEA. The role requires strong technical communication and the ability to explain complex issues to HCPs, SUS, and FSEs.

You will work closely with a multidisciplinary team, handling escalations, documentation, and remote diagnostics, with occasional international travel for on-site activities.