Remote Technical Service Specialist – Surgical Robotics

Plaassociats; Lérida; A distancia; EUR 38.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Flexible benefits

Medtronic Incentive Plan (MIP)

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 analytics in EMEA. The role emphasizes strong communication with healthcare professionals, SUS, and field engineers, and requires a medical/engineering background and multilingual capabilities.

The position offers remote work with occasional domestic and international onsite training, working hours 8:00-16:30 CET, and an incentive-based compensation plan.

Formación

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with minimum 4 years of relevant experience, or advanced degree with 2+ years; medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control in a large capital equipment environment.
• Strong organizational, multitasking and prioritization abilities.
• Experience with software troubleshooting and process analysis for continuous improvement.

Responsabilidades

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
• Drive escalation process and initiate field service support when needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Own continuous improvement projects and ensure documentation is complete.
• Occasional onsite support/training domestically and internationally.

Conocimientos

Portuguese fluency

English fluency

Italian fluency

Robotics experience

Software troubleshooting

Analytical thinking

Remote support

Educación

Biomedical/Electrical/Mechanical engineering degree

Medical degree with technical skills

Herramientas

Hugo system

DS1 analytics platform

Robotics hardware

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 analytics in EMEA. The role emphasizes strong communication with healthcare professionals, SUS, and field engineers, and requires a medical/engineering background and multilingual capabilities.

The position offers remote work with occasional domestic and international onsite training, working hours 8:00-16:30 CET, and an incentive-based compensation plan.