Remote Technical Specialist — Surgical Robotics

Agap2; Gijón; A distancia; EUR 52.000 - 60.000; Jornada completa

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics across EMEA to support Hugo and DS1 platforms. The role emphasizes remote customer support, collaboration with Field Service Engineers, and escalation leadership in a hospital-operating environment.

Ideal candidates hold engineering or medical degrees with robotics experience, speak Portuguese, English and Italian, and can manage multiple tasks across time zones.

Formación

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering with minimum 4 years relevant experience, or advanced degree with 2 years, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in large capital equipment environment.
• Highly organized, flexible, able to multi-task and prioritize.
• Experience with analyzing technical issues and processes for continuous improvement; experience with software troubleshooting.

Responsabilidades

• Provide remote technical support for the Hugo robotic system and DS1 to HCP/SUS/FSE; act as technical liaison.
• Drive escalation process to resolve customer issues and initiate field service as needed.
• Collaborate with other technical service specialists to troubleshoot complex requests.
• Perform technical activities with substantial judgment and own continuous improvement projects.
• Ensure all documentation/system entries are completed promptly.
• Focus on remote support with occasional on-site training (domestic and international).
• Regular hours 8:00–16:30 CET; on-call 7:00–19:00 rotate among colleagues.

Conocimientos

Engineering degree experience

Multilingual fluency

Robotics/motion control

Organizational & multitasking

Software troubleshooting

Educación

Biomedical/Electrical/Mechanical engineering degree

Medical degree with technical skills

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics across EMEA to support Hugo and DS1 platforms. The role emphasizes remote customer support, collaboration with Field Service Engineers, and escalation leadership in a hospital-operating environment.

Ideal candidates hold engineering or medical degrees with robotics experience, speak Portuguese, English and Italian, and can manage multiple tasks across time zones.