Remote Technical Service Specialist - Robotic Surgery

Colegios Laude Sl

País Vasco

Remote

EUR 38,000 - 56,000

Full time

14 days+

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Benefits offered by this job

Medtronic Incentive Plan (MIP)

Remote work

Job summary

Medtronic is seeking a remote Technical Service Specialist for Surgical Robotics to support Hugo RAS and DS1 platforms across Europe. You will provide remote technical support to HCPs, SUS, and FSEs, troubleshoot issues, and coordinate field service as needed.

Ideal candidates hold an engineering degree, 4+ years in robotics or capital equipment, and fluency in Portuguese, English, and Italian. The role offers international travel and a flexible, remote work arrangement within a global leader in

Qualifications

Bachelor's or master's degree in biomedical/electrical/mechanical engineering with relevant experience.
Fluency in Portuguese, English and Italian (C1/C2).
Experience with robotics or motion control in a large capital equipment environment.

Responsibilities

Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE; act as technical liaison.
Drive escalation to resolve issues and initiate field service when needed.
Collaborate with other specialists to troubleshoot complex service requests.
Perform technical activities requiring judgment; own continuous improvement projects.
Ensure all documentation/system entries are complete promptly.
Focus on remote support with occasional onsite training domestically and internationally.
Regular hours 8:00-16:30 CET; on-call 7AM-7PM rotating among colleagues.