Remote Technical Services Specialist - Robotic Surgery

Ad Idem Consulting Limited; Islas Baleares; Remote; EUR 38,000 - 56,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Job summary

Medtronic is seeking a remote Technical Service Specialist for Surgical Robotics to support the Hugo system and DS1 AI-powered platform across EMEA. You will explain complex technical issues to healthcare professionals, SUS, and FSEs, requiring strong communication and clinical acumen.

The role demands a biomedical/electrical/mechanical engineering background, proficiency in Portuguese, English and Italian, and hands-on robotics experience.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with relevant experience or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in a large capital equipment environment.
• Experienced in analysing technical issues and processes for continuous improvement.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE; act as a liaison between stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues and initiate field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring significant judgment and lead continuous improvement projects.
• Ensure documentation and system entries are complete promptly.
• Focus on remote support with occasional onsite support or training across domestic and international sites.

Skills

Portuguese

English

Italian

Robotics

Motion control

Software troubleshooting

Analytical skills

Organized

Education

Biomedical engineering

Electrical engineering

Mechanical engineering

Job description

Medtronic is seeking a remote Technical Service Specialist for Surgical Robotics to support the Hugo system and DS1 AI-powered platform across EMEA. You will explain complex technical issues to healthcare professionals, SUS, and FSEs, requiring strong communication and clinical acumen.

The role demands a biomedical/electrical/mechanical engineering background, proficiency in Portuguese, English and Italian, and hands-on robotics experience.