Remote Robotics Technical Service Engineer

Amaris Consulting; Las Palmas de Gran Canaria; Remote; EUR 42,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support Hugo robotic systems and the DS1 platform across EMEA. The role requires strong technical and communication skills and the ability to explain complex issues to HCPs, SUS, and FSEs.

The position offers remote work with occasional domestic and international onsite opportunities, working hours from 8:00 to 16:30 CET and on-call coverage.

Qualifications

• Bachelor's or master's in engineering with 4+ years of relevant experience or an advanced degree with 2+ years in a related field.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
• Drive the escalation process to resolve customer issues, including initiating field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and own continuous improvement projects.
• Ensure all documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite work domestically and internationally.
• Regular hours 8:00–16:30 CET; On-call 7:00–19:00 with rotating coverage.

Skills

Engineering degree

Robotics experience

Multilingual (Portuguese, English, and

Italian language

Analytical skills

Software troubleshooting

Organizational skills

Education

Biomedical/Electrical/Mechanical Engineering degree

Tools

DS1 platform

Hugo robotic system

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support Hugo robotic systems and the DS1 platform across EMEA. The role requires strong technical and communication skills and the ability to explain complex issues to HCPs, SUS, and FSEs.

The position offers remote work with occasional domestic and international onsite opportunities, working hours from 8:00 to 16:30 CET and on-call coverage.