Remote Technical Service Specialist - Robotic Surgery

Hellotickets

País Vasco

Remote

EUR 38,000 - 56,000

Full time

6 days ago

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Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a remote Technical Service Specialist to support the Hugo robotic system and DS1 AI platform across EMEA. You will explain complex technical issues to healthcare professionals, startups, and field service engineers, with a focus on remote assistance and occasional on-site training.

The role requires engineering degrees and fluency in Portuguese, English and Italian, with experience in robotics or motion control.

Qualifications

Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering with experience.
Experience with robotics or motion control in a large capital equipment environment.
Experience with software troubleshooting and problem solving.

Responsibilities

Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
Drive escalation to resolve customer issues and initiate field service as needed.
Collaborate with other technicians to troubleshoot complex service requests.
Own documentation and continuous improvement projects.
Ensure prompt and complete system entries and records.
Primarily remote support with occasional on-site training domestically and internationally.
On-call availability 7AM–7PM, rotation across colleagues.