Remote Technical Service Specialist - Robotic Surgery Hugo

1Es02 Northgatearinso Granada S.L.U.; Granada; Remote; EUR 54,000 - 78,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a remote Technical Services Specialist for the Hugo robotic system and DS1 AI-powered platform to support EMEA customers. This full-time role requires strong engineering background, robotics experience, and fluent Portuguese, English, and Italian.

You will provide remote technical support, manage escalations, and coordinate with field service engineers across domestic and international sites. The position offers an international, remote working arrangement.

Qualifications

• Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years of relevant experience or advanced degree with 2+ years relevant experience.
• Medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in large capital equipment.
• Highly organized with ability to multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and act as a liaison between stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues and coordinate required field service support.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and own continuous improvement projects.
• Ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support/training domestically and internationally.
• Regular hours 8:00-16:30 CET; On-call 7AM-7PM with rotation.

Skills

Robotics experience

Multilingual (Portuguese, English, I­t

Analytical problem solving

Software troubleshooting

Education

Biomedical/Electrical/Mechanical engineering (4+ years)

Medical degree with technical skills

Job description

Medtronic is seeking a remote Technical Services Specialist for the Hugo robotic system and DS1 AI-powered platform to support EMEA customers. This full-time role requires strong engineering background, robotics experience, and fluent Portuguese, English, and Italian.

You will provide remote technical support, manage escalations, and coordinate with field service engineers across domestic and international sites. The position offers an international, remote working arrangement.