Remote Technical Service Specialist - Robotic Surgery

Hjbtravels; Málaga; A distancia; EUR 30.000 - 79.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medtronic Incentive Plan

Descripción de la vacante

Medtronic in Madrid is seeking a remote Technical Service Specialist for the Hugo robotic-assisted surgery system and the DS1 analytics platform. You will provide expert remote support to healthcare professionals, start-up specialists, and field engineers across EMEA, translating complex technical issues into clear actions.

The role demands strong engineering foundations, multilingual communication (Portuguese, English, Italian), and a collaborative mindset to drive continuous improvement and

Formación

• Engineering degree (Biomedical/Electrical/Mechanical) with relevant experience or advanced degree with experience.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in large capital equipment.

Responsabilidades

• Provide remote technical support for Hugo and DS1 to HCP, SUS and FSE.
• Drive escalation to resolve customer issues and coordinate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and ownership of improvements.
• Ensure documentation and entries are completed promptly.
• Focus on remote support with occasional on-site training (domestic and international).
• Work during 8:00–16:30 CET with on-call rotation 7AM–7PM.

Conocimientos

Robotics experience

Analytical thinking

Problem solving

Technical troubleshooting

Documentation

Multi-tasking

Educación

Biomedical/Electrical/Mechanical Engineering

Medical degree with technical skills

Herramientas

DS1 analytics platform

Descripción del empleo

Medtronic in Madrid is seeking a remote Technical Service Specialist for the Hugo robotic-assisted surgery system and the DS1 analytics platform. You will provide expert remote support to healthcare professionals, start-up specialists, and field engineers across EMEA, translating complex technical issues into clear actions.

The role demands strong engineering foundations, multilingual communication (Portuguese, English, Italian), and a collaborative mindset to drive continuous improvement and