Remote Technical Service Specialist, Robotic Surgery

Ricoh España

Santa Cruz de Tenerife

Remote

EUR 42.000 - 60.000

Vollzeit

Vor 3 Tagen

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Benefits dieser Stelle

Medtronic Incentive Plan

Zusammenfassung

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic-assisted surgery system and DS1 analytics platform. The role spans EMEA with international exposure and occasional onsite training.

You will resolve complex technical issues, support healthcare professionals, and contribute to continuous improvement. Ideal candidates hold engineering or medical degrees, speak Portuguese, English and Italian, and bring robotics/motion-control experience in a capital equipment

Qualifikationen

Bachelor's or Master's in biomedical/electrical/mechanical engineering or medical degree with technical skills.
Fluency in Portuguese, English and Italian (C1/C2).
Experience with robotics or motion control in a large capital equipment environment.

Aufgaben

Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
Drive escalation to resolve issues and initiate field service when needed.
Collaborate with other tech service specialists to troubleshoot complex requests.
Own documentation and ongoing improvement projects with strong judgment.
Focus on remote support with occasional onsite work domestically and internationally.
Manage on-call coverage from 7AM-7PM CET; hours 8:00–16:30 CET.

Kenntnisse

Portuguese

English

Italian

Robotics experience

Motion control

Ausbildung

Biomedical/Electrical/Mechanical engineering degree

Medical degree with technical skills

Tools

Robotics