Remote Technical Service Specialist, Robotic Surgery

Thermofisher Scientific; Valle de Sedano; Remote; EUR 38,000 - 56,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic-assisted surgery system and DS1 platform to support healthcare professionals across EMEA. You will resolve complex technical issues, guide customers remotely, and collaborate with Field Service Engineers to ensure continuous operation.

Ideal candidates have engineering degrees, 4+ years in robotics or capital equipment, fluent English, Portuguese and Italian, and a proven ability to communicate technical concepts in

Qualifications

• Bachelor's or master's degree in engineering with 4+ years of relevant experience or advanced degree with 2+ years; medical degree with technical skills also acceptable.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in large capital equipment.

Responsibilities

• Provide remote technical support for Hugo and DS1 to HCP, SUS and FSE.
• Drive escalation to resolve customer issues and initiate field service when needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Perform technical activities requiring judgment and ownership of improvements.
• Ensure documentation and system entries are completed promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• Work hours 8:00–16:30 CET; 7AM–7PM on-call with rotating coverage.

Skills

Biomedical engineering

Electrical engineering

Mechanical engineering

Robotics experience

Soft skills

Portuguese language

English language

Italian language

Software troubleshooting

Analytical thinking

Education

Bachelor's degree in biomedical engineering

Bachelor's degree in electrical engineering

Bachelor's degree in mechanical engineering

Tools

Hugo Robotic System

DS1 platform

Job description

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic-assisted surgery system and DS1 platform to support healthcare professionals across EMEA. You will resolve complex technical issues, guide customers remotely, and collaborate with Field Service Engineers to ensure continuous operation.

Ideal candidates have engineering degrees, 4+ years in robotics or capital equipment, fluent English, Portuguese and Italian, and a proven ability to communicate technical concepts in