Remote Technical Service Specialist - Hugo Robotic System

Talent Global LLC.; Santa Cruz de Tenerife; Remote; EUR 40.000 - 80.000; Vollzeit

Benefits dieser Stelle

Medtronic Incentive Plan

Zusammenfassung

Medtronic seeks a remote Technical Service Specialist for the Hugo robotic system and DS1 AI-powered platform across EMEA. The role requires strong engineering background and multilingual skills (PT/EN/IT).

You will provide remote technical support, drive escalations, and collaborate with field engineers, with some on-site training across international sites. Competitive compensation and MIP incentives apply.

Qualifikationen

• Bachelor's or master's in biomedical/electrical/mechanical engineering, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized, able to multi-task and prioritize assignments.

Aufgaben

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
• Drive escalation process to resolve customer issues and initiate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities with judgment and ownership of improvements.
• Ensure documentation and system entries are complete promptly.
• Focus on remote support with occasional on-site training domestically and internationally.
• Work hours 8:00–16:30 CET; on-call 7AM–7PM with rotating shifts.

Kenntnisse

Robotics experience

Multilingual (PT/EN/IT)

Analytical/problem-solving

Communication skills

Ausbildung

Engineering degree (biomedical/electrical/mechanical)

Medical degree with technical skills

Tools

DS1 software

Hugo robotic system

Jobbeschreibung

Medtronic seeks a remote Technical Service Specialist for the Hugo robotic system and DS1 AI-powered platform across EMEA. The role requires strong engineering background and multilingual skills (PT/EN/IT).

You will provide remote technical support, drive escalations, and collaborate with field engineers, with some on-site training across international sites. Competitive compensation and MIP incentives apply.