Remote Tech Service Specialist – Robotic Surgery (Hugo/DS1)

Talent Global LLC.; Huelva; A distancia; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medtronic Incentive Plan

Descripción de la vacante

Medtronic is seeking a full-time remote Technical Service Specialist to support the Hugo robotic-assisted surgery system and the DS1 analytics platform across the EMEA region. You will explain complex technical issues to healthcare professionals, startup specialists, and field service engineers, thriving in a high-precision operating room environment.

This remote-first role includes occasional on-site duties across Europe, with hours 8:00–16:30 CET and on-call shifts.

Formación

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with relevant experience (4+ years) or advanced degree with 2+ years experience.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control in a large capital equipment environment.
• Strong analytical, problem-solving and documentation skills.

Responsabilidades

• Provide remote technical support for Hugo system and DS1 to HCP, SUS and FSE; act as liaison for stakeholders.
• Drive escalation processes and initiate field service support as needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities with judgment and ownership of improvement projects.
• Ensure documentation and system entries are completed promptly.
• Focus on remote support with occasional on-site training domestically and internationally.
• Adhere to 8:00–16:30 CET schedule with on-call coverage.

Conocimientos

Robotics experience

Software troubleshooting

Remote collaboration

Communication skills

Educación

Bachelor's or master's in biomedical/electrical/mechanical engineering

Medical degree with technical skills

Descripción del empleo

Medtronic is seeking a full-time remote Technical Service Specialist to support the Hugo robotic-assisted surgery system and the DS1 analytics platform across the EMEA region. You will explain complex technical issues to healthcare professionals, startup specialists, and field service engineers, thriving in a high-precision operating room environment.

This remote-first role includes occasional on-site duties across Europe, with hours 8:00–16:30 CET and on-call shifts.