Remote Technical Service Specialist - Robotic Surgery

Ricoh España; País Vasco; Remote; EUR 38,000 - 56,000; Full time

Benefits offered by this job

Short-term incentive (MIP)

Competitive compensation package

Supportive global team

Job summary

Medtronic is seeking a remote Technical Service Specialist to support Hugo robotic system and DS1 across EMEA. You will explain complex technical issues to HCP, SUS and FSE, troubleshoot remotely, and collaborate with peers on improvement projects. Flexible, multi-country duties require strong communication and problem-solving in a medical environment.

The role offers remote work with some on-site training and international travel as needed, with structured hours and on-call rotation.

Qualifications

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Communication skills

Analytical problem solving

Technical liaison

Operating room experience

Education

Biomedical/Electrical/Mechanical engineering degree

Medical degree with technical skills

Tools

Hugo robotic system

DS1 platform

Job description

Medtronic is seeking a remote Technical Service Specialist to support Hugo robotic system and DS1 across EMEA. You will explain complex technical issues to HCP, SUS and FSE, troubleshoot remotely, and collaborate with peers on improvement projects. Flexible, multi-country duties require strong communication and problem-solving in a medical environment.

The role offers remote work with some on-site training and international travel as needed, with structured hours and on-call rotation.