Remote Robotic Surgery Tech Specialist (Hugo/DS1)

Talent Global LLC.; Barcelona; Remote; EUR 38,000 - 56,000; Full time

Job summary

Medtronic is seeking a remote Technical Service Specialist for Surgical Robotics to support the Hugo system and DS1 across EMEA. The role requires strong communication skills to explain complex technical issues to healthcare professionals, SUS and FSE, with experience in a operating room environment.

The position offers remote work with occasional on-site opportunities across Europe, and involves regular hours plus on-call rotations.

Qualifications

• Bachelor's or master's in engineering with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Robotics

Motion control

Software troubleshooting

Multilingual Portuguese EnglishItalian

Education

Biomedical/Electrical/Mechanical Engineering degree

Medical degree with technical skills

Job description

Medtronic is seeking a remote Technical Service Specialist for Surgical Robotics to support the Hugo system and DS1 across EMEA. The role requires strong communication skills to explain complex technical issues to healthcare professionals, SUS and FSE, with experience in a operating room environment.

The position offers remote work with occasional on-site opportunities across Europe, and involves regular hours plus on-call rotations.