Remote Surgical Robotics Technical Specialist

Roche; Santander; Remote; EUR 37,000 - 60,000; Full time

Benefits offered by this job

Remote work

Job summary

Medtronic is seeking a remote Technical Service Specialist for Surgical Robotics. You will support the Hugo robotic system and DS1 in an international setting, explaining complex issues to healthcare professionals and field engineers.

The role requires a biomedical/engineering background, multilingual fluency (PT, EN, IT), and strong collaboration skills. Expect remote work with occasional domestic/international on-site training, and CET working hours with rotating on-call.

Qualifications

• Bachelor's or master's degree in biomedical, electrical or mechanical engineering, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with ability to multi-task and prioritize.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to healthcare professionals and engineers.
• Drive escalation and coordinate field service when needed.
• Collaborate with teammates to troubleshoot complex service requests.
• Own documentation and drive continuous improvement projects.
• Occasional on-site support domestically and internationally.

Skills

Robotics experience

Multilingual English/Portuguese/It

Organizational skills

Problem solving

Remote support

Education

Biomedical/Electrical/Mechanical engineering degree

Job description

Medtronic is seeking a remote Technical Service Specialist for Surgical Robotics. You will support the Hugo robotic system and DS1 in an international setting, explaining complex issues to healthcare professionals and field engineers.

The role requires a biomedical/engineering background, multilingual fluency (PT, EN, IT), and strong collaboration skills. Expect remote work with occasional domestic/international on-site training, and CET working hours with rotating on-call.