Remote AI Robotics Technical Specialist

Ethos

Ibiza

À distance

EUR 52 000 - 68 000

Plein temps

Il y a 5 jours

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Avantages offerts par ce poste

Medtronic Incentive Plan (MIP)

Résumé du poste

Medtronic is seeking a Remote Technical Services Specialist for our Surgical Robotics portfolio within EMEA. You will provide remote support for the Hugo robotic system and DS1, explaining complex technical issues to healthcare professionals, startups and field service engineers, while collaborating with internal teams.

The role requires a biomedical/engineering background, fluency in English, Portuguese and Italian, and experience with robotics or motion control.

Qualifications

Bachelor's or master's degree in biomedical/electrical/mechanical engineering or medical degree with technical skills.
Fluency in Portuguese, English and Italian (C1/C2) is required.
Experience with robotics or motion control in a large capital equipment environment.
Strong organizational, multi-tasking and prioritization abilities.
Experience with analysing technical issues and software troubleshooting.

Responsabilités

Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE; act as technical liaison.
Lead escalation to resolve customer issues; initiate field service when needed.
Collaborate with other technical service specialists to troubleshoot complex service requests.
Perform technical activities with judgment; own continuous improvement projects.
Ensure all documentation and system entries are complete promptly.
Focus on remote support with occasional on-site training availability (domestic and international).
Work hours 8:00–16:30 CET; on-call 7:00–19:00 with rotation.