Remote Surgical Robotics Technical Service Specialist

Amentum Company; Tarragona; A distancia; EUR 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medtronic Incentive Plan

Flexible benefits

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support Hugo robotic-assisted surgery and DS1 analytics across Europe, including domestic and international sites. The role emphasizes clear communication with HCPs, SUS, and FSEs and requires a strong medical-technical background.

You will work remotely with occasional onsite training, collaborate with a global team, and participate in continuous improvement projects within a dynamic healthcare environment.

Formación

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsabilidades

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Conocimientos

Robotics experience

Motion control

Technical troubleshooting

Analytical skills

Educación

Biomedical engineering degree

Electrical engineering degree

Mechanical engineering degree

Medical degree with technical skills

Herramientas

Hugo robotic system

DS1 software

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support Hugo robotic-assisted surgery and DS1 analytics across Europe, including domestic and international sites. The role emphasizes clear communication with HCPs, SUS, and FSEs and requires a strong medical-technical background.

You will work remotely with occasional onsite training, collaborate with a global team, and participate in continuous improvement projects within a dynamic healthcare environment.