Remote Surgical Robotics Tech Specialist (Hugo/DS1)

Valtera Group Ltd

Valencia

Remote

EUR 38,000 - 56,000

Full time

5 days ago

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Benefits offered by this job

Medtronic Incentive Plan

Job summary

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic-assisted system and DS1 analytics. You will provide remote support to healthcare professionals, SUS, and FSEs, coordinating escalation and ensuring high-quality service in a global, multi-country setup.

The role requires 4+ years in engineering or equivalent medical/technical background, plus fluency in Portuguese, English, and Italian.

Qualifications

Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years, or advanced degree with 2+ years, or a medical degree with technical skills.
Fluency in Portuguese, English and Italian (C1/C2).
Experience with robotics or motion control in large capital equipment.
Highly organized with ability to multi-task and prioritize.
Experience with software troubleshooting.

Responsibilities

Provide remote technical support for the Hugo system and DS1 to healthcare professionals and field service engineers.
Drive escalation to resolve issues, including initiating field service when needed.
Collaborate with other technicians to troubleshoot complex service requests.
Perform technical activities with strong judgment and own continuous improvement projects.
Ensure documentation and system entries are complete promptly.
Focus on remote support with occasional on-site training domestically and internationally.