Remote Surgical Robotics Tech Specialist (Hugo/DS1)

Foundation; Madrid; Remote; EUR 38,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits package

Job summary

Medtronic Madrid is seeking a remote Technical Service Specialist for the Hugo robotic system and DS1 in the EMEA region. You will provide remote support to HCP, SUS and FSE and act as a technical liaison across the operating unit.

The ideal candidate has an engineering degree (biomedical/electrical/mechanical) with 4+ years of robotics or motion control experience, and fluent Portuguese, English and Italian.

Qualifications

• Bachelor's or master's degree in biomedical, electrical, or mechanical engineering, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control in a large capital equipment environment.
• Strong organizational skills with ability to multitask and prioritize.
• Experience analysing technical issues and driving continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
• Serve as a technical liaison between stakeholders and the operating unit.
• Drive escalation processes to resolve customer issues and initiate field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex requests.
• Own documentation and ensure timely, complete system entries.
• Perform remote support with occasional onsite training domestically and internationally.

Skills

Portuguese fluency

English fluency

Italian fluency

Robotics experience

Motion control experience

Software troubleshooting

Analytical thinking

Education

Bachelor's or master's degree in biomedical/electrical/mechanical engineering or medical degree with technical skills

Job description

Medtronic Madrid is seeking a remote Technical Service Specialist for the Hugo robotic system and DS1 in the EMEA region. You will provide remote support to HCP, SUS and FSE and act as a technical liaison across the operating unit.

The ideal candidate has an engineering degree (biomedical/electrical/mechanical) with 4+ years of robotics or motion control experience, and fluent Portuguese, English and Italian.