Remote Surgical Robotics Tech Specialist (Hugo/DS1)

0730 Jilosa; Quer; Remote; EUR 38,000 - 56,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Competitive benefits package

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo system and DS1 platform across EMEA. You will translate complex technical issues for healthcare professionals, startups, and field engineers while driving continuous improvement and timely documentation.

The role requires engineering credentials with multi-language fluency (Portuguese, English, Italian) and hands-on robotics experience, with a strong emphasis on remote support and occasional

Qualifications

• Engineering degree with 4+ years of relevant experience, or advanced degree with 2+ years relevant experience.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with ability to multi-task and prioritize assignments.
• Experience with analysing technical issues and software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to healthcare professionals, SUS, and FSE.
• Act as technical liaison between stakeholders and operating unit; escalate issues as needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment; own continuous improvement projects.
• Ensure documentation and system entries are complete in a timely manner.
• Focus on remote support with occasional onsite training domestically and internationally.

Skills

Engineering degree

Portuguese fluency

English fluency

Italian fluency

Robotics experience

Analytical skills

Software troubleshooting

Education

Bachelor's or Master's in biomedical/electrical/mechanical engineering

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo system and DS1 platform across EMEA. You will translate complex technical issues for healthcare professionals, startups, and field engineers while driving continuous improvement and timely documentation.

The role requires engineering credentials with multi-language fluency (Portuguese, English, Italian) and hands-on robotics experience, with a strong emphasis on remote support and occasional