Remote Surgical Robotics Tech Specialist Hugo/DS1

Growthedge; Madrid; Remote; EUR 30,000 - 79,000; Full time

Job summary

Medtronic seeks a Remote Technical Services Specialist for Surgical Robotics to support the Hugo RAS and DS1 platforms across EMEA. You will explain complex technical issues to health care professionals, SUS, and field engineers, while driving escalations and ensuring documentation is complete.

The role requires a biomedical/electrical/mechanical engineering degree and 4+ years of relevant experience, plus fluency in Portuguese, English and Italian. Some travel for onsite training is possible.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control in large capital equipment environments.
• Highly organized with multi-tasking and prioritization abilities.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
• Drive the escalation process to resolve customer issues and initiate field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Take ownership of continuous improvement projects and ensure complete documentation.

Skills

Remote support

Technical liaison

Escalation management

Documentation

On-site training

Education

Biomedical/Electrical/Mechanical engineering

Tools

Hugo system

DS1 software

Robotics experience

Job description

Medtronic seeks a Remote Technical Services Specialist for Surgical Robotics to support the Hugo RAS and DS1 platforms across EMEA. You will explain complex technical issues to health care professionals, SUS, and field engineers, while driving escalations and ensuring documentation is complete.

The role requires a biomedical/electrical/mechanical engineering degree and 4+ years of relevant experience, plus fluency in Portuguese, English and Italian. Some travel for onsite training is possible.