Remote Surgical Robotics Tech Specialist (Hugo/DS1)

Tech Sales Jobs; La Coruña; Teletrabalho; EUR 30 000 - 79 000; Tempo integral

Resumo da oferta

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic-assisted surgery system and DS1 analytics platform across Europe, the Middle East, and Africa. You will diagnose and resolve complex technical issues for health care professionals, start-up specialists, and field service engineers via remote channels, with occasional on-site visits.

The role requires an engineering degree with 2–4 years of relevant experience, fluency in Portuguese,

Qualificações

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering or equivalent.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with ability to multitask and prioritize assignments.
• Experience with software troubleshooting.

Responsabilidades

• Provide remote technical support for Hugo robotic system and DS1 to HCP, SUS and FSE.
• Drive escalation process and trigger field service support when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Own continuous improvement projects and ensure documentation is complete.
• Focus on remote support with occasional onsite training domestically and internationally.
• Regular hours 8:00-16:30 CET; on-call 7AM-7PM with rotation.

Conhecimentos

Robotics experience

Multilingual communication

Formação académica

Biomedical/Electrical/Mechanical Engineering

Descrição da oferta de emprego

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic-assisted surgery system and DS1 analytics platform across Europe, the Middle East, and Africa. You will diagnose and resolve complex technical issues for health care professionals, start-up specialists, and field service engineers via remote channels, with occasional on-site visits.

The role requires an engineering degree with 2–4 years of relevant experience, fluency in Portuguese,