Agente de Atención al Cliente Remoto — Horario Flexible

Pact; Oña; Remote; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Fully remote

Comprehensive training

Career advancement

Flexible hours

Job summary

WhatJobs Direct is seeking a customer service agent to join our fully remote team in Spain. You will respond to inquiries via phone, email, and chat, provide product information, resolve issues, and document interactions in the CRM.

The role emphasizes helpfulness, clear communication in Spanish, and the ability to work independently in a virtual environment. We offer a competitive starting salary, comprehensive training, and opportunities for career advancement within a supportive remote

Qualifications

• Excellent communication and interpersonal skills in Spanish.
• Basic computer proficiency and ability to learn new software.
• Ability to work independently and as part of a remote team.
• Must be legally eligible to work in Spain.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve customer complaints and issues with a focus on customer satisfaction.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor.
• Identify opportunities to improve the customer service process.
• Maintain a high level of product knowledge.
• Adhere to company policies and procedures.
• Contribute to team goals and objectives.

Skills

Spanish communication

Customer service

Remote work

CRM basics

Tools

CRM software

Job description

WhatJobs Direct is seeking a customer service agent to join our fully remote team in Spain. You will respond to inquiries via phone, email, and chat, provide product information, resolve issues, and document interactions in the CRM.

The role emphasizes helpfulness, clear communication in Spanish, and the ability to work independently in a virtual environment. We offer a competitive starting salary, comprehensive training, and opportunities for career advancement within a supportive remote