Remote Robotics Technical Support Specialist (Hugo/DS1)

Innotaxes

Las Palmas de Gran Canaria

Remote

EUR 42,000 - 60,000

Full time

6 days ago

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Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a remote Technical Services Specialist for Surgical Robotics to support Hugo and DS1 across EMEA. You will address complex technical issues with HCPs, SUS and FSEs, while driving improvements and ensuring accurate documentation.

Required qualifications include biomedical/electrical/mechanical engineering with 4+ years experience, and fluency in Portuguese, English, and Italian. The role offers remote work with occasional international travel and a competitive incentive plan.

Qualifications

Bachelor's or master's in biomedical, electrical, or mechanical engineering with relevant experience.
Advanced degree with at least 2 years relevant experience, or a medical degree with technical skills.
Fluency in Portuguese, English, and Italian (C1/C2).
Experience with robotics or motion control in a large capital equipment environment.
Highly organized with ability to multitask and prioritize assignments.
Experience with software troubleshooting.

Responsibilities

Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
Drive escalation to resolve customer issues and initiate field service when needed.
Collaborate with other technical service specialists to troubleshoot complex requests.
Perform technical activities requiring considerable judgment and own continuous improvement projects.
Ensure all documentation/system entries are complete promptly.
Focus on remote support with occasional onsite training domestically and internationally.
Regular hours 8:00-16:30 CET; on-call 7AM-7PM with rotating schedule.