Remote Surgical Robotics Specialist (Hugo & DS1)

Iceye; Oña; Teletrabalho; EUR 30 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medtronic Incentive Plan

Resumo da oferta

Medtronic seeks a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic-assisted surgery system and the DS1 platform across EMEA. The role focuses on remote tech support, troubleshooting, and coordinating with field engineers, healthcare professionals, and SUS/FSE partners, with some on-site work available domestically and internationally.

The ideal candidate has an engineering degree with robotics experience, strong problem-solving skills, and fluency in

Qualificações

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsabilidades

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Conhecimentos

Robotics experience

Technical troubleshooting

Multilingual communication

Formação académica

Biomedical engineering

Electrical engineering

Mechanical engineering

Medical degree with technical skills

Ferramentas

Robotic systems experience

Descrição da oferta de emprego

Medtronic seeks a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic-assisted surgery system and the DS1 platform across EMEA. The role focuses on remote tech support, troubleshooting, and coordinating with field engineers, healthcare professionals, and SUS/FSE partners, with some on-site work available domestically and internationally.

The ideal candidate has an engineering degree with robotics experience, strong problem-solving skills, and fluency in