Remote Robotics Technical Service Specialist for Hugo & DS1

American Express; Madrid; Remote; EUR 38.000 - 56.000; Vollzeit

Zusammenfassung

Medtronic in Madrid is seeking a remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 across EMEA. You will troubleshoot complex issues, provide remote assistance to health care professionals, start-up specialists and Field Service Engineers, and act as a technical liaison to ensure smooth operation in a high-stakes environment.

The role emphasizes strong communication, problem solving, and documentation discipline, with regular 8:00-16:30 CET

Qualifikationen

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with 4+ years of relevant experience, or advanced degree with 2+ years.
• Medical degree with technical skills and experience is acceptable.
• Fluency in Portuguese, English and Italian (C1/C2) is required.

Aufgaben

• Provide remote technical support for the Hugo robotic system and DS1 in EMEA.
• Act as the liaison between healthcare professionals, SUS and FSEs.
• Drive escalation and coordinate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Ensure documentation and system entries are complete and up to date.
• Occasional onsite support domestically and internationally.

Kenntnisse

Robotics experience

Remote support

Technical troubleshooting

Multilingual communication (PT/EN/IT)

Ausbildung

Bachelor's or Master's in Biomedical/ Electrical/ Mechanical engineering

Medical degree with technical skills

Advanced degree with relevant experience

Jobbeschreibung

Medtronic in Madrid is seeking a remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 across EMEA. You will troubleshoot complex issues, provide remote assistance to health care professionals, start-up specialists and Field Service Engineers, and act as a technical liaison to ensure smooth operation in a high-stakes environment.

The role emphasizes strong communication, problem solving, and documentation discipline, with regular 8:00-16:30 CET