Remote Robotics Tech Specialist for Hugo & DS1

Eutalents; Santa Cruz de Tenerife; A distancia; EUR 38.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medtronic Incentive Plan

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 platform across EMEA. The role requires strong technical and communication skills to support Health Care Professionals, start-up specialists, and Field Service Engineers, with a focus on remote assistance and occasional on-site training.

Your background in robotics, engineering and fluent Portuguese, English and Italian will help you resolve complex issues and participate in continuous improvement

Formación

• Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years of relevant experience or advanced degree with 2+ years experience, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized, flexible, multi-tasking and prioritization skills.
• Experience with software troubleshooting and process improvement.

Responsabilidades

• Provide remote technical support for the Hugo robotic system and DS1 to Healthcare Professionals, SUS and FSE, acting as a liaison.
• Drive escalation to resolve issues, initiating field service when needed.
• Collaborate with other remote specialists to troubleshoot complex service requests.
• Perform technical activities with judgment and own continuous improvement projects.
• Ensure all documentation and system entries are completed promptly.
• Occasional on-site support and training domestically and internationally.

Conocimientos

Engineering degree

Portuguese fluency

English fluency

Italian fluency

Robotics experience

Software troubleshooting

Operating room experience

Educación

Biomedical/Electrical/Mechanical Engineering degree

Medical degree with technical skills

Herramientas

DS1 software

Hugo robotic system

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 platform across EMEA. The role requires strong technical and communication skills to support Health Care Professionals, start-up specialists, and Field Service Engineers, with a focus on remote assistance and occasional on-site training.

Your background in robotics, engineering and fluent Portuguese, English and Italian will help you resolve complex issues and participate in continuous improvement