Remote Robotics Support Engineer – Hugo & DS1

Meridial; Badajoz; Remote; EUR 40,000 - 70,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic system and DS1 AI-powered platform across EMEA. You will explain complex technical issues to HCPs, SUS, and FSEs and work in a multinational environment with a strong emphasis on problem-solving and documentation quality.

The role requires a biomedical/electrical/mechanical engineering background, proficiency in Portuguese, English and Italian, and hands-on experience with robotics or motion control.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering (or related).
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in large capital equipment.
• Highly organized with ability to multi-task and prioritize.
• Experience analyzing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for Hugo robotic system and DS1 to HCP, SUS and FSE.
• Drive escalation to resolve customer issues and coordinate field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and ownership of improvements.
• Ensure all documentation and system entries are updated promptly.
• Focus on remote support with occasional onsite training (domestic and international).
• Adhere to regular hours 8:00–16:30 CET; participate in on-call 7AM–7PM rotating schedule.

Skills

Robotics experience

Motion control

English proficiency

Portuguese fluency

Italian fluency

Software troubleshooting

Education

Engineering degree (biomedical, electrical, or mechanical)

Tools

DS1 platform

Job description

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic system and DS1 AI-powered platform across EMEA. You will explain complex technical issues to HCPs, SUS, and FSEs and work in a multinational environment with a strong emphasis on problem-solving and documentation quality.

The role requires a biomedical/electrical/mechanical engineering background, proficiency in Portuguese, English and Italian, and hands-on experience with robotics or motion control.