Remote Robotics Technical Specialist - Hugo & DS1

TRM Labs

Santander

Remote

EUR 30,000 - 79,000

Full time

7 days ago

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Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 in Europe. You will provide expert remote support to healthcare professionals, start-up specialists, and field service engineers, resolving issues and guiding investigations in a fast-paced operating room environment.

The role requires 4+ years in engineering with robotics or motion control, plus fluency in Portuguese, English and Italian.

Qualifications

Bachelor's or master's degree in biomedical/electrical/mechanical engineering with 4+ years (or advanced degree with 2+ years)
Fluency in Portuguese, English and Italian (C1/C2)
Experience with robotics or motion control in large capital equipment
Highly organized with multi-tasking and prioritization
Experience analyzing technical issues for continuous improvement
Experience with software troubleshooting

Responsibilities

Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE
Drive escalation to resolve customer issues and coordinate field service when needed
Collaborate with other tech service specialists to troubleshoot complex requests
Perform technical activities requiring judgment and own improvement projects
Ensure all documentation and system entries are complete and up-to-date
Focus on remote support with occasional onsite training domestically and internationally
Work hours 8:00–16:30 CET; on-call 7:00–19:00 rotating between colleagues