Remote Robotics Tech Specialist – Hugo & DS1

Foundation; Santander; Remote; EUR 38,000 - 56,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Competitive benefits

Job summary

Medtronic is seeking a Remote Technical Service Specialist for the Hugo robotic system and DS1 in the EMEA region. You will provide expert remote support to health care professionals and field engineers, with occasional onsite training across Europe.

The role requires an engineering degree, robotics experience, and fluency in Portuguese, English and Italian. Expect a dynamic, globally distributed team with competitive compensation and an incentive plan.

Qualifications

• Bachelor's or master's in biomedical, electrical or mechanical engineering with required experience.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a large capital equipment environment.
• Strong organizational and problem-solving skills.

Responsibilities

• Provide remote technical support for the Hugo system and DS1.
• Drive the escalation process to resolve customer issues and initiate field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and own continuous improvement projects.
• Ensure all documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite training (domestic and international).
• Regular hours 8:00–16:30 CET; on-call 7AM–7PM with rotating schedules.

Skills

Robotics experience

Fluent Portuguese

Fluent English

Fluent Italian

Education

Engineering degree

Job description

Medtronic is seeking a Remote Technical Service Specialist for the Hugo robotic system and DS1 in the EMEA region. You will provide expert remote support to health care professionals and field engineers, with occasional onsite training across Europe.

The role requires an engineering degree, robotics experience, and fluency in Portuguese, English and Italian. Expect a dynamic, globally distributed team with competitive compensation and an incentive plan.