Remote Robotics Technical Specialist - Hugo DS1

Confair Group; Ibiza; Remote; EUR 30,000 - 60,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic-assisted surgery system and DS1 analytics platform, to support our Surgical portfolio across EMEA. The role focuses on remote technical support, escalation management, and collaboration with field engineers and clinicians.

The ideal candidate holds an engineering degree with robotics or motion-control experience, is fluent in Portuguese, English and Italian, and is prepared for occasional on-site visits domestically

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Robotics experience

Motion control

Multilingual Portuguese English and  -

Software troubleshooting

Analytical problem solving

Education

Biomedical / Electrical / Mechanical engineering degree

Medical degree with technical skills

Job description

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic-assisted surgery system and DS1 analytics platform, to support our Surgical portfolio across EMEA. The role focuses on remote technical support, escalation management, and collaboration with field engineers and clinicians.

The ideal candidate holds an engineering degree with robotics or motion-control experience, is fluent in Portuguese, English and Italian, and is prepared for occasional on-site visits domestically