Remote Robotics Technical Service Specialist - Hugo & DS1

Q.Beyond Ibérica; Santiago de Compostela; Remote; EUR 32,000 - 56,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Job summary

Medtronic is seeking a Remote Technical Services Specialist to support Hugo robotic-assisted surgery and the DS1 platform across EMEA, working in a fully remote capacity. You will communicate with healthcare professionals, start-up specialists, and field service engineers, resolving issues and coordinating remote and occasional onsite activities.

The role requires a biomedical/electrical/mechanical engineering background, 4+ years in robotics or capital equipment, and fluency in Portuguese,

Qualifications

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Portuguese (C1/C2)

English (C1/C2)

Italian (C1/C2)

Robotics knowledge

Organized multitasking

Software troubleshooting

Education

Engineering degree (biomedical/electrical/mechanical)

Job description

Medtronic is seeking a Remote Technical Services Specialist to support Hugo robotic-assisted surgery and the DS1 platform across EMEA, working in a fully remote capacity. You will communicate with healthcare professionals, start-up specialists, and field service engineers, resolving issues and coordinating remote and occasional onsite activities.

The role requires a biomedical/electrical/mechanical engineering background, 4+ years in robotics or capital equipment, and fluency in Portuguese,