Remote Robotics Technical Service Specialist (Hugo/DS1)

Iceye; Barcelona; Teletrabalho; EUR 38 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medtronic Incentive Plan (MIP)

Resumo da oferta

Medtronic is seeking a remote Technical Service Specialist for Surgical Robotics to support the Hugo robotic system and DS1 across Europe, serving diverse healthcare professionals and field engineers. The role emphasizes problem solving, documentation, and cross-functional collaboration in a global healthcare environment.

The position requires robust technical background in biomedical engineering or related fields, 4+ years of robotics experience, and fluency in Portuguese, English and Italian.

Qualificações

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsabilidades

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Conhecimentos

Robotics experience

Multilingual (Portuguese, English, ITA

Software troubleshooting

Analytical/problem-solving

Formação académica

Biomedical/Electrical/Mechanical Engineering degree

Ferramentas

Hugo robotic system

DS1 software platform

Descrição da oferta de emprego

Medtronic is seeking a remote Technical Service Specialist for Surgical Robotics to support the Hugo robotic system and DS1 across Europe, serving diverse healthcare professionals and field engineers. The role emphasizes problem solving, documentation, and cross-functional collaboration in a global healthcare environment.

The position requires robust technical background in biomedical engineering or related fields, 4+ years of robotics experience, and fluency in Portuguese, English and Italian.